The following Privacy Policy governs the online information collection practices of Aussie Helpers Ltd“www.AussieHelpers.org.au” (“we” or “us”). Specifically, it outlines the types of information that we gather about you while you are using the www.AussieHelpers.org.au website (the “Site”), and the ways in which we use this information.  By visiting and using this Site, you agree that your use of our Site, and any dispute over privacy, is governed by this Privacy Policy.

Because the internet is an evolving medium, we may need to change our Privacy Policy at some point in the future, in which case we’ll post the changes to this Privacy Policy on this website.   You should check this page from time to time to ensure that you are happy with any changes.

This Privacy Policy page sets out how Aussie Helpers Ltd uses and protects any information that you give when you use this website.  Aussie Helpers Ltd is committed to ensuring that your privacy is protected. Should they ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy.

How We Collect and Use Information

We may collect and store personal or other information that you voluntarily supply to us online while using the Site (eg while on the Site or in responding via email to a feature provided on the Site).

www.AussieHelpers.org.au only contacts individuals who specifically request that we do so or in the event that they have signed up to receive our free newsletters or have donated to our charity.  We may also collect personal identifying information from our users during online registration and online purchasing. Generally, this information includes name and e-mail address for registration to receive our free newsletters and name, postal address, and credit card information when donating or purchasing. All of this information is provided to us by you.

Cookies & Site Navigation

We also collect and store information that is generated automatically as you navigate online through the Site. For example, we may collect information about your computer’s connection to the Internet, which allows us, among other things, to improve the delivery of our web pages to you and to measure traffic on the Site. We also may use a standard feature found in browser software called a “cookie” to enhance your experience with the Site. Cookies are small files that your web browser places on your hard drive for record-keeping purposes. By showing how and when visitors use our website, cookies help us deliver advertisements, identify how many unique users visit us, and track user trends and patterns. They also prevent you from having to re-enter your preferences on certain areas of the Site where you may have entered preference information before. The Site also may use web beacons (single-pixel graphic files also known as “transparent GIFs”) to access cookies and to count users who visit the Site or open HTML-formatted email messages.

We use the information we collect from you while you are using the Site in a variety of ways, including using the information to customise features.

Please keep in mind that whenever you voluntarily make your personal information available for viewing by third parties online – for example on message boards, web logs, through email, or in chat areas – that information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorised third-party use of such information.

Third Parties

Our website also includes links to other websites and provides access to products and services offered by third parties, whose privacy policies we do not control. When you access another website or purchase third-party products or services through the Site, use of any information you provide is governed by the privacy policy of the operator of the site you are visiting or the provider of such products or services.

We may also make some content, products and services available through our Site through cooperative relationships with third-party providers, where the brands of our provider partner appear on the Site in connection with such content, products and/or services. We may share with our provider partner any information you provide, or that is collected, in the course of visiting any pages that are made available in cooperation with our provider partner. In some cases, the provider partner may collect information from you directly, in which cases the privacy policy of our provider partner may apply to the provider partner’s use of your information. The privacy policy of our provider partners may differ from ours. If you have any questions regarding the privacy policy of one of our provider partners, you should contact the provider partner directly for more information.

Be aware that we may occasionally release information about our visitors when release is appropriate to comply with law or to protect the rights, property or safety of users of the Site or the public.

Please also note that as our business grows, we may buy or sell various assets. In the unlikely event that we sell some or all of our assets, or one or more of our websites is acquired by another company, information about our users may be among the transferred assets.

All of the newsletters or emails that are sent to you by www.AussieHelpers.org.au include an unsubscribe link in them. You can remove yourself at any time from our newsletters or mailing list by clicking on the unsubscribe link that can be found in every communication that we send you.

Shopping on our Website

From time to time, some Goods on the Website may be out of stock or unavailable and we may not be able to fulfill all or part of your Order.  If this happens, Aussie Helpers will endeavour to either:

• source the Goods; or
• contact you within 5 Business Days to either:
• arrange a full or partial refund; or
• change your Order to replace the Good with a comparable product in a similar price range (where available) as agreed with you; or
• come to an alternative arrangement.

Where a comparable product or alternative arrangement cannot be agreed, we will refund you the Price paid for the Goods.

We may withdraw or suspend from sale any Good displayed on the Website, either temporarily or permanently, at any time. Aussie Helpers will not be liable to you for any loss you or any third party suffer as a result of a withdrawal or suspension of sale of a particular Good.

Where a Good which is the subject of an Order has been withdrawn or suspended from sale and your payment for the Good has already been processed, we will refund any money paid to us.

Aussie Helpers reserves the right not to honour any incorrect offers represented on the Website made by genuine human or system error.

You acknowledge and agree that:

• all pictures and images of Goods displayed on the Website are for illustrative purposes only, and the sizes and dimensions of Goods may differ in real life, and any accessory featured with the Goods is for illustrative purposes only, and may be sold separately;
• you have read any written description of the Goods  on the Website before submitting your Order;
• the colour of Goods as shown on the Website may vary slightly in real life; and
• where we provide dimensions and measurements in the descriptions of a Good , it is your responsibility to ensure that the actual size of each Good is suitable for your purpose prior to submitting your Order (including whether there is appropriate and safe access to your Delivery Address for delivery of the Good).

DELIVERY

We have standard delivery fee of $7.50 Australia Wide for all deliveries that are posted together on one order.  If you require two deliveries not due to your fault, we will cover the cost of the second postage.  This cost may increase for large orders, please enquire with our office if you are in doubt.

The average delivery times for Standard delivery are:

1. 4-7 Business days for Australian wide including most country areas
2. 7-10 Business days for WA country, far North QLD and most of NT, outside Alice Springs and Darwin.

 

REFUNDS

As a general rule Aussie Helpers do not provide refunds, however, if you feel your circumstances are worthy of a refund please call our office anytime to discuss your situation and we will do our best to assist you.

TERMS OF SERVICE

This website (the “Site”) is owned and operated by Aussie Helpers Ltd (“Aussie Helpers Ltd,” “we” or “us”). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy (above) and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from Aussie Helpers Ltd accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

We reserve the right to change these Terms of Service or to impose new conditions on use of the Site, from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.

This Site and all the materials available on the Site are the property of us and/or our affiliates or licensors, and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal noncommercial use. You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorised by us. More specifically, unless explicitly authorised in these Terms of Service or by the owner of the materials, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the Site. You may, however, from time to time, download and/or print one copy of individual pages of the Site for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.

Your License to Us

By posting or submitting any material (including, without limitation, comments, blog entries, photos and videos) to us via the Site, you are representing: (i) that you are the owner of the material, or are making your posting or submission with the express consent of the owner of the material; and (ii) that you are thirteen years of age or older. In addition, when you submit or post any material, you are granting us, and anyone authorised by us, a royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide license to use, copy, modify, transmit, sell, exploit, create derivative works from, distribute, and/or publicly perform or display such material, in whole or in part, in any manner or medium, now known or hereafter developed, for any purpose. The foregoing grant shall include the right to exploit any proprietary rights in such posting or submission, including, but not limited to, rights under copyright, trademark, service mark or patent laws under any relevant jurisdiction. Also, in connection with the exercise of such rights, you grant us, and anyone authorized by us, the right to identify you as the author of any of your postings or submissions by name, email address or screen name, as we deem appropriate.

You acknowledge that Aussie Helpers Ltd has the right but not the obligation to use and display any postings or contributions of any kind and that Aussie Helpers Ltd may elect to cease the use and display of any such materials (or any portion thereof), at any time for any reason whatsoever.

Limitations on Linking & Framing

You may establish a hypertext link to the Site so long as the link does not state or imply any sponsorship of your site by us or by the Site. However, you may not, without our prior written permission, frame or inline link any of the content of the Site, or incorporate into another website or other service any of our material, content or intellectual property.

Disclaimers

Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites, or the information, products or services offered on or through the sites. In addition, neither we nor affiliates operate or control in any respect any information, products or services that third parties may provide on or through the Site or on websites linked to by us on the Site.

If applicable, any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, are those of the respective authors or distributors, and not Aussie Helpers Ltd.  Neither Aussie Helpers Ltd nor any third-party provider of information guarantees the accuracy, completeness, or usefulness of any content. Furthermore, Aussie Helpers Ltd neither endorses nor is responsible for the accuracy and reliability of any opinion, advice, or statement made on any of the Sites by anyone other than an authorised Aussie Helpers Ltd representative while acting in his/her official capacity.

THE INFORMATION, PRODUCTS AND SERVICES OFFERED ON OR THROUGH THE SITE AND BY COMPANY AND ANY THIRD-PARTY SITES ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SITE OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THIS SITE, INCLUDING BULLETIN BOARDS, OR THE SERVERS THAT MAKE IT AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SITE OR MATERIALS ON THIS SITE OR ON THIRD-PARTY SITES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY OR OTHERWISE.

You agree at all times to defend, indemnify and hold harmless Aussie Helpers Ltd its affiliates, their successors, transferees, assignees and licensees and their respective parent and subsidiary companies, agents, associates, officers, directors, shareholders and employees of each from and against any and all claims, causes of action, damages, liabilities, costs and expenses, including legal fees and expenses, arising out of or related to your breach of any obligation, warranty, representation or covenant set forth herein.

Retargeting/Cookies

• We may use retargeting/remarketing advertising so as we can tailor our ads to your personal needs
• We may use third-party vendors, including Google, to show our ads on sites across the Internet
• To be able to show ads, we encrypt our website with a code so third-party advertising vendors, can use cookies to serve ads based on your past visits to our website
• You can opt out of this at any time by visiting the Network Advertising Initiative opt-out page > To opt out of the Teracent cookie used for Dynamic Ad’s, please visit the Teracent opt-out page

Security

Aussie Helpers Ltd is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, they have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information they collects online.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Aussie Helpers Ltd may use traffic log cookies to identify which pages are being used. This helps them analyse data about web page traffic and improve their website in order to tailor it to their clients’ needs. They only uses this information for statistical analysis purposes and then the data is removed from the system.